Shipping Policy


Terms & Conditions

Offer cannot be combined with other offers that provide a discount. Offer only applies to orders for physical products, not valid on gift card orders. Offer not valid for in-store, phone or email orders. Offer cannot be applied to previous purchases and cannot be redeemed for cash. Terms of offer are subject to change without notice. View our full Shipping Policy for details.

Shipping Fees

All shipping charges include handling, order processing, item selection, packaging and transportation of items. Due to a large quantity or bulkiness, additional shipping charges may apply to some items. We will contact you within 2 business days if there are any additional shipping charges necessary for your order.

Order Processing

For orders placed before 12pm (noon) US Pacific Time on business days, we do our best to process and ship them within the same day, provided there are no order issues pending your response.

Orders placed beyond this time or during weekends and holidays are processed on the next business day.

Please note that orders are not processed or shipped on Saturdays, Sundays or US public holidays. Most orders are processed and ready for shipping within 2 business days, while some orders may take additional time. If there are any issues with your order that would cause delay, you will be notified as soon as possible.

Possible delays may include:

Incorrect Address Inaccurate or Incomplete Payment Information

During high volume holiday seasons, please allow up to 3 business days for order processing.

Shipment Processing Orders ship from our San Diego, California office or directly from our wholesale supplier. When shipping from San Diego, CA, we work with United States Postal Service (USPS) to provide the best, most reliable US shipping options for you. Because we individually review delivery service options for each and every order to ensure you the quickest, most cost-effective solution, items that are ordered together may not necessarily be shipped together.

Delivery Estimates

Estimated Delivery Times below do not include Order Processing time. While we will do all we can to ensure your order is delivered on time, Carol Joy Bender, NP, A Nursing Corporation cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. Additionally, significant challenges due to increased eCommerce volume plus Covid restrictions may extend shipping time in some circumstances.

  • United States Shipping Method

- Estimated Delivery Times Standard No-Rush Shipping Up to 10 business days

- FREE No-Rush Shipping

*Orders over $100 Up to 10 business days

Two-Day Shipping 2 business days

One-Day Shipping 1 business day

Above estimates apply to orders placed before 12pm (noon) US Pacific Time.

Delivery times are based on distance to location.

Delivery service is not available on Saturdays, Sundays and major holidays.

Orders over $300 may have signature required.

Free Shipping Terms & Conditions here.

  • Local Orders Estimated Delivery Times

- Local Pickup If product is available in our San Diego location, we will have it ready for pickup in-office by next business day.

Above estimates apply to orders placed before 12pm (noon) US Pacific Time.

  • International CANADA and MEXICO Shipping Method
  • Tracked Insured Estimated Delivery Times Express

6 business days If you would like shipping to another country, please contact us directly at

Delivery times depend on distance to location. Please note that the Estimated

Times do not include order processing or customs clearance time. Your tracking information will be updated with that information as your order gets closer to its destination. Delivery services are not available on Saturdays, Sundays and public holidays.

Shipment Status

You will receive an email shipment notification as your order ships. It includes tracking information with which you can follow the delivery of the package. If you have not received this notification from us, please contact us for more information and we’ll help you track your item.

If the tracking status shows the package as delivered and you have not received it, please wait 36 hours before contacting us to investigate. In rare cases, packages may be marked delivered up to 36 hours prior to arrival. After 36 hours, we are happy to help open an investigation with the delivery service.

Have more questions? You may find answers on our Returns Policy.